What each person does from opening a ticket until it is closed.
I open tickets, and I move them until they are closed.
I open a ticket as a bug, a request, or an enhancement. I add a title, a description, a priority of low, medium, high, or critical, and attachments. For a bug I choose whether it happened in the last 5, 10, 30, or 60 minutes, and the audit records from that window are attached.
While it is still open, I edit the title, the description, and the priority. I add a comment, and I add more attachments, until it is resolved, closed, or cancelled. I cancel an open ticket and I give a reason. When it is resolved, I reopen it and I give a reason.
I see every ticket. I search, and I filter by type, status, and priority. I see the counts by status and by type. I export the list. I read the activity on a ticket.
I mark an open ticket in progress. From there I mark it waiting on the reporter, or I resolve it. From waiting I send it back to in progress, or I resolve it. When I resolve it I can add a note. I close a resolved ticket.
I open tickets, and I move them until they are closed.
I open a ticket as a bug, a request, or an enhancement. I add a title, a description, a priority of low, medium, high, or critical, and attachments. For a bug I choose whether it happened in the last 5, 10, 30, or 60 minutes, and the audit records from that window are attached.
While it is still open, I edit the title, the description, and the priority. I add a comment, and I add more attachments, until it is resolved, closed, or cancelled. I cancel an open ticket and I give a reason. When it is resolved, I reopen it and I give a reason.
I see every ticket. I search, and I filter by type, status, and priority. I see the counts by status and by type. I export the list. I read the activity on a ticket.
I mark an open ticket in progress. From there I mark it waiting on the reporter, or I resolve it. From waiting I send it back to in progress, or I resolve it. When I resolve it I can add a note. I close a resolved ticket.
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